![]() Regardless of the nomenclature, the process is showing great promise in boosting qualified pipeline leads and also maximizing the efficiency of the sales calling process. Elements of this process are also referred to as big data, or data mining. cold calling), based on an ideal profile using a given set of metrics. ![]() This involves decreasing dialing time and actually speaking to more qualified leads: an emerging term called adaptive analytics.Īdaptive analytics involves incorporating a predictive intelligence engine to create a lead scoring process for outbound prospecting (i.e. In 2016 we can add a new spoke to that wheel: Automating the inside sales process using predictive data intelligence. Organizational behavior, and performance metrics. The top drivers for any sales organization were organizational practices, In looking at 2015, obtaining accurate data is playing a more and more important role in the complex selling cycle. This will further distinguish any company. It always comes down to how companies are aligning their processes to investments made for various technologies. One of the challenges here has always been acquiring and using accurate data within the chosen CRM platform. And CRM systems are important to align with how targeted customers purchase goods and services, and are increasingly important to organizations that want to consistently outperform their peers. However, best-in-class organizations across the survey have a strong impetus toward defining sales processes. The same DePaul study found that less than half of organizations follow a formal selling process and even fewer, 35 percent, can even describe what that selling process is. ![]() This is a crucial step toward improving the bottom line of a business.According to DePaul University, in 2015 there was an increase in the average turnover rate to 28 percent in sales-related jobs. ![]() Koncert’s feature-rich and robust platform makes sales reps more efficient. It helps businesses to make calls through the right caller IDs based on prospects’ locations and monitor their usage to avoid any possibility of getting marked as spam. No matter what the sales role or workflow, there is a Koncert report that provides data about it – and it can be accessed within Salesforce for managers to easily see how their sales teams are doing.Īnother critical aspect of the Koncert platform is the Caller-ID management functionality. With 10+ years experience, Koncert offers more dashboards and reports than any other dialing technology in the industry. Using Koncert’s Cadence software, which is included with every Dialer platform, salespeople can stay in control of next steps in their communication with prospects, from email to video to follow up calls. “One-hour’s worth of work in our platform is equal to two business days,” adds Soundar. ![]() Salespeople do not need to engage in non-productive tasks like listening to phone trees or talking to operators as a result, they will have lot more conversations, set meetings, arrange for product demos – and sell. To streamline the calling process, Koncert offers five different dialers, including Click Dialer, a click-to-call app with local caller id, call recording, and auto voice messaging Flow Dialer, a list-based power dialer Agent-Assisted Dialer, with human agents navigating phone trees, getting past gatekeepers and transferring to sales reps when the right person answers a call and AI Parallel Dialer and AI Flow Dialer, using the power of AI technology to recognize and connect live answered calls, and deliver pre-recorded voicemails when voicemail is detected. Sending mass emails is rarely an option given the restrictions put into place by the email service providers. That’s more than two dozen phone calls made for every answered by a live prospect. In fact, the average call to connect rate for outbound sales calling runs 25-1. Koncert realizes that salespeople, on average, make 40-60 phone calls per day, but realistically they can only connect to two or three decision-makers from their target list. ![]()
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